We know that Toyota and Lexus are the same company, but each vehicle is designed to fulfill the needs of its unique target market. When comparing a Contact Manager to Microsoft Dynamics CRM, think of it as the Toyota Camry vs. My response is always the same, I reply with a simple automobile analogy that compares two well-known vehicles. With a strong background in ACT!, I am often asked to compare the functionalities of Microsoft Dynamics CRM with a contact manager.